Advice for our patients
Routine dentistry during COVID-19 requires the correct social distancing measures and personal protective equipment to be in place.
We are open
In the first national lockdown we were open as a Urgent Dental Care Centre and we saw patients that were referred to us from across Leicester and Leicestershire for their emergency dental needs. However, now we are open and seeing our own routine care patients alongside those patients that require urgent dental care.
Our practices are safe
Our Dentists and our teams have trained in oral health care but also infection prevention and control too. We are well-versed in providing safe care and having practised cross-infection control for many years, using personal protective equipment.
The experience of seeing one of our dentists now might be different, but we remain a safe place to be.
Patients might need to be patient
We, like many practices are still catching up from a backlog of patients from the first national lockdown.
Our priorities are likely to be:
· Patients needing urgent care.
· Patient sat higher risk of oral disease and
· Patients with outstanding treatment needs.
The reason for the long waits is not just because of the backlog, but also because there is a lot more disinfection of surgeries required after each treatment. Sometimes, we must wait anything up to an hour before we can have another patient in the chair.
Calling the practice
Please make sure you keep your appointment if you have one; it’s going to be safe and it’s important you do not waste limited resources. If you can’t make an appointment, we may be able to offer it to someone else who really needs it.
If you’re looking for care, you may receive initial remote advice via the phone with our reception team. We will then offer you the next available appointment with your dentist.
Please be assured that dentists are working within the current guidelines issued by governments and are doing their best to help patients wherever possible.
Receptionists are also doing their best to ensure that priority cases are treated as soon as possible. Please treat all the staff with respect. We know it can be stressful, but they are doing their best to help.
What are dental appointments like?
Our practices are using personal protective equipment such as mask, gloves and aprons and social distancing measures to keep our staff and our patients safe.
· If you call to make an appointment, you will be asked some screening questions. You’ll be asked those same questions again at your appointment to see if anything has changed since you booked
· You will probably be asked to use hand sanitiser or to wash your hands when you arrive (and again before you leave)
· You might also be asked to wear a mask in the waiting rooms if you can
· You will also find that waiting rooms might look a little different with two metre markers in place
· You will also notice that our dental team may be wearing different protective equipment to what you are used to seeing – this will be to increase your protection
· Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
How you can help:
· Please do not arrive without an appointment
· With the exception of children and persons in need, patients should come alone
· Patients should attend wearing a mask if possible or be prepared to wear one. A distance of at least two metres must be observed if another patient is present in the dental practice
· Please do not arrive early to the practice. If necessary, you should wait outside the practice
· Staff will not shake your hand
· If you show symptoms following appointment booking, you should contact NHS Test and Trace
It is likely to be some time before dental services can return to what you previously experienced as normal.
However, our dental teams will be doing all they can to ensure you receive the treatment you require in the safest way.
JDRM Dental Care